A curricula to help interested industry groups achieve better business outcomes by putting patients at the center
The patient journey takes place amidst a number of interested groups - anyone from the billing department at a doctor's office to the technicians at a clinical trial.
Each of these groups has its own window onto the patient journey, but none can see the whole. With a wider vantage point and a deeper understanding of the patient journey, both patient and business outcomes will improve.
ACRES is working towards a holistic view of the patient journey by creating a Patient Engagement curriculum.
This curriculum will help interested industry parties learn how to:
When we operate in a way that is good for patients - and when patients actively engage with and believe in with care they receive - our business goals become achievable.
Benefits of the Patient Engagement curriculum include the following: